Shipping policy

Glimpse of Tales is committed to providing our customers with a seamless and satisfactory shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed on our website.

 1. Shipping Methods:

We offer the following shipping methods to accommodate the diverse needs of our customers. The available shipping methods may include:

   - Standard Shipping: Delivery within 2 business days.

   - International Shipping: Delivery times may vary depending on the destination country and customs regulations.

 2. Shipping Zones:

We currently offer shipping services within Portugal and selected international destinations. Please note that additional shipping fees and delivery times may apply to international orders.

3. Shipping Costs:

Shipping costs are calculated based on the shipping method selected, the destination address, and the weight/size of the items in the order. Customers will be provided with the applicable shipping fees during the checkout process before completing their purchase.

4. Order Processing Time:

Orders are typically processed and dispatched within 3 to 4 business days after payment confirmation. However, please note that order processing times may vary during peak seasons or promotional periods.

5. Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment through our designated courier service provider's website.

6. Delivery:

Delivery times are estimated and may vary depending on factors such as the shipping method selected, the destination address, and unforeseen circumstances (e.g., weather conditions, customs clearance delays). While we strive to deliver orders promptly, we cannot guarantee specific delivery dates or times.

7. Delivery Attempts:

If the delivery courier is unable to deliver your order on the first attempt, they will typically make additional attempts or leave a notification card with instructions for arranging re-delivery or pickup at a designated location. It is the customer's responsibility to ensure someone is available to receive the package at the provided shipping address.

8. Shipping Restrictions:

Some items may be subject to shipping restrictions or regulations imposed by local authorities or courier services. We reserve the right to cancel orders or adjust shipping methods for items that cannot be shipped to certain locations.

9. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or the delivery of your order, please contact our Customer Support team via email at hello@glimpseoftales.com. We are here to assist you and provide timely updates on your order's delivery status.

10. Updates to the Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or amendments.

 

Thank you for shopping with Glimpse of Tales! We appreciate your trust and support.